TC2000 Help SiteTroubleshooting PC TroubleshootingHow to Configure a Firewall for TC2000 (v12.5)

How to Configure a Firewall for TC2000 (v12.5)

This article explains the steps to take if TC2000 v12.5 is stuck at "Connecting".

Please note: TC2000 Tech Support is not trained on how to configure your firewall or authorized to make changes to your firewall.

Firewalls

Firewalls prevent unauthorized programs from accessing the internet and must be configured to allow TC2000 to connect to our servers. Disabling a firewall may correct some issues, but they can still interfere with programs if you have not specified that they should always be allowed to access the internet.

Please note: Worden Tech Support is not trained on how to configure your firewall, and we are only authorized to make changes to programs created by Worden Brothers, Inc.

If your firewall allows you to set Program Exceptions, please add sllauncher.exe

You may need to configure access to port numbers and/or server addresses. For TC2000 please make sure that ports 80, 443, 943 and 4500 through 4525 are open. The server addresses are www.tc2000.com, data.freestockcharts.com, dataprox.freestockcharts.com and images.freestockcharts.com. The trading feature requires access to port 80 on 209.34.225.226 as well.

Note: Whenever possible, it is preferable to configure a firewall by server address instead of IP address. If the firewall or network filters only allows specific IP exceptions, use the instructions in the ‘How to Determine IPs’ section below. If an IP range exception can be entered, please enter 64.239.246.132 through 64.239.246.190

How to determine IP Addresses

Note: From time to time, IP addresses will change without notice. You will need to reconfigure the firewall anytime a server address moves to a new IP.

 

1. Click the Windows Start button.

1. Click the Windows Start button.

2.  Select the search field.

2.  Select the search field.

3. Type in cmd and select cmd.exe prompt from the results.

3. Type in cmd and select cmd.exe prompt from the results.

4. In the command prompt type ping then the address of the website you would like to find the IP address for.

In this example we are pinging www.tc2000.com

4. In the command prompt type ping then the address of the website you would like to find the IP address for.

5. Press enter to submit the command and complete the ping. The number listed beside the website address is its IP address.

In this example the IP address for www.tc2000.com is 64.239.246.185

5. Press enter to submit the command and complete the ping. The number listed beside the website address is its IP address.

6. Repeat steps 4 and 5 to find the IP address for all of the desired sites.