TC2000 Help SiteTroubleshooting Mac TroubleshootingHow to Fix Unresponsive TC2000 After Idle Period (Mac)

How to Fix Unresponsive TC2000 After Idle Period (Mac)

App Nap is a energy saving feature introduced OSX Mavericks that causes inactive applications to go into a paused state. If this is enabled for TC2000 it will cause the program to disconnect from our servers and go into an unresponsive state.  

1. Close TC2000.

2.  Right click or press Control and left click on the TC2000 application (The default location is in the downloads folder).  

2.  Right click or press Control and left click on the TC2000 application (The default location is in the downloads folder).  

3. Select Get Info.

3. Select Get Info.

4. Place a check in the box next to Prevent App Nap.

4. Place a check in the box next to Prevent App Nap.

5. Close the TC2000 info window and re-launch TC2000.

5. Close the TC2000 info window and re-launch TC2000.